WHAT DELIVERY OPTIONS DO I HAVE?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time:
Normally 1-3 Business Days
Shipping time：
Normal Shipping 8-20 Business Days
Expedited Shipping 5-10 Business Days
Shipping fee information is included in checkout page
Will my order be delayed?
There may be a slight delay with your order, but rest assured that it is on its way to you.
We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment.
I cannot access my delivery point, can I cancel my order?
1.Your order will be fully refunded if it’s cancelled within 12 hours of purchase and before shipment.
2.For orders cancelled after 12 hours of purchase but before shipment, a 5% cancellation fee is applied.
3.If your order has been dispatched and is in transit, we are unable to process the cancellation.
Please keep an eye on your tracking to follow the progress of your parcel.
My question hasn’t been answered, who can I contact?
Most importantly, we are here to support you. If we don't answer your question above, please contact store customer service. servicehuichuang@gmail.com
TAX AND DUTIES
The price includes tax, customers do not need to pay additional tax
We accept orders from users worldwide.
Easy Exchanges:
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Fast Refund:
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase (except swimwears, bags&accessories) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
-If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
If your order is cancelled within 24 hours of purchase, a $1.5 operating fee charged by the payment channel will be deducted. If you decide to cancel your order, please submit a help ticket from "Contact Us". For orders cancelled within 24 hours of purchase but before shipment, a 15% cancellation fee will be charged.We will NOT accept order cancellation request if the order have already been shipped.
1.How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length.
2.What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
3.All your orders are listed in your personal account.
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:
Waiting for payment:
This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.
Pending:
You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
Paid:
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing :
We will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .
1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”
Dispatched:
Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.
Shipped Out:
Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.
4.How to change the order information?
As a rule, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.
5.How to find my favorite items?
There are various kinds of products list on our website. In order to find your preferentialitems, you may refer to the searching skills below:
You may tap the key words to search it or click the certain category to seek for your favorite products.
Besides, you can shop according to the sort of Recommended, Best Selling,Price (high to low), Price (low to high) or New Arrival.
6.How to remove item out of cart?
You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cart.
7.Why can I no longer find the clothe that I found before?
If an item is no more available and the manufacturer will no longer make it, it will be removed from our web page and will no longer show up in searches
